Terms & Conditions



REFUND AND EXCHANGE

Exchange of the items is accepted within 14 days from purchase with the item and packaging in original condition. In case of a return, our Non-Refund Policy allows for a credit note to be offered which expires in 3 months. We are unable to process returns and exchanges online, if you wish to return or exchange your order, you must bring the item to our shop at SYMPHONY store at The Dubai Mall fashion avenue. All pre-orders items are final sale and NOT eligible for return or exchange. If you have any further questions please contact our customer care team by emailing sales@shamsaalabbar.com

SHIPMENT 

Currently, we are only able to accept online orders to shipping addresses within the UAE. We can deliver your order on the same day if we receive the order before 2 pm on working days. Orders placed after two pm will be shipped on the next working day. If you place your order on holidays your order will be shipped only on the next working day. For international shipments contact us by Whatsapp on +971507087058 or email us on sales@shamsaalabbar.com.

WARRANTY AND REPAIR  

If you experience a problem with your jewelry, we offer a free repair for an unlimited time from the day of purchase, please bring the item to our shop at SYMPHONY store at the Dubai Mall Fashion Avenue, and we will arrange a repair as quickly as possible.

PAYMENT

SHAMSAALABBAR.COM offers customers credit card and debit card payments.

USE OF THE WEBSITE

Welcome to the SHAMSAALABBAR.COM website ("Website"). By entering our Website, you agree to these terms and conditions (the "Terms"). Please review these carefully prior to making any purchases. By using this Website you agree to with these Terms.

SHAMSAALABBAR.COM is an online service for the purpose of the sale of fine jewelry ("Product").

In order to be able to make purchases through the Website, you will be requested to register. The information sought will allow SHAMSAALABBAR.COM to handle your transaction efficiently and effectively.
As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

The Website is available only to individuals who meet the SHAMSAALABBAR.COM terms of eligibility, who have been issued a valid payment card, i.e., credit card etc. and who have authorized SHAMSAALABBAR.COM to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.

By making an offer to purchase merchandise, you authorize SHAMSALABBAR.COM to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card I.D.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

SHAMSALABBAR.COM may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

SHOPPING AT SHAMSAALABBAR.COM

When you make a purchase through the Website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability.

In case your personal information changes, please notify us by emailing the following address sales@shamsaalabbar.com.

SHAMSAALABBAR.COM may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

PRICING POLICY

In the Website you are given an opportunity to select your preferred currency. You may choose between United Arab Emirates Dirham, Saudi Riyal, Bahraini Dinar, Omani Riyal, Kuwait Dinar, Qatari Riyal, Euro, British Pound Sterling and United States Dollar. The currency will be based on your device settings and I.P. address.

All currency priced items will be honored as advertised unless it is obviously incorrect.

Please note that depending on your country, customs fees, duties and taxes may apply. All these potential surcharges are the responsibility of the customer. Should any such surcharges be applied, then the shipping provider will contact you for clearing them before releasing your order. Failure to pay these fees will cause the parcel to be returned to us at the customer’s cost.

Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.

Prices may change at any time due to markdowns or price changes advised from suppliers and vendors. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of SHAMSAALABBAR and are in line with pricing guidelines from suppliers and vendors.

PASSING OF PROPERTY AND RISK

SHAMSAALABBAR.COM retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to SHAMSAALABBAR.COM, if payment is refunded to you. Risk on the Product(s) will pass to you upon delivery.

HOW CAN I BE SURE MY PERSONAL DETAILS ARE SAFE?

All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by SHAMSAALABBAR.COM without your written consent unless required by law at detailed above.

COPYRIGHT AND TRADE MARKS

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of SHAMSAALABBAR.COM, and is protected by U.A.E. and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of SHAMSAALABBAR.COM are protected by U.A.E. and international trade mark laws.

Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

CONTENT

SHAMSAALABBAR.COM “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. SHAMSAALABBAR.COM tries to ensure that the information on this Website is accurate and complete. SHAMSAALABBAR.COM does not promise that SHAMSAALABBAR.COM’s Content is accurate or error-free. SHAMSAALABBAR.COM does not promise that the functional aspects of the Website or SHAMSAALABBAR.COM’s Content will be error free or that this Website, SHAMSAALABBAR.COM’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to SHAMSAALABBAR.COM the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but SHAMSAALABBAR.COM does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email sales@shamsaalabbar.com.

SHAMSAALABBAR.COM reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.

THIRD PARTY LINKS

SHAMSAALABBAR.COM is not responsible for the content of any off-Website pages or any other website linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by SHAMSAALABBAR.COM, affiliates or partners of the referenced content, product, service, or supplier.

You’re linking to or from any off-Website pages or other websites or applications is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other website linked to or from the Website, nor does SHAMSAALABBAR.COM assume any responsibility or liability for the actions, content, products, or services of such pages, websites or applications, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website and pages and other websites or applications that you visit.

DISPUTES

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from SHAMSAALABBAR.COM shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate SHAMSAALABBAR.COM’s intellectual property rights, SHAMSAALABBAR.COM may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.

GENERAL

You acknowledge and agree that these Terms, together with SHAMSAALABBAR.COM’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from SHAMSAALABBAR.COM, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by SHAMSAALABBAR.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

SHAMSAALABBAR.COM reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

SHAMSAALABBAR.COM reserves the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified.

If you have any questions regarding these Terms, please send an email to sales@shamsaalabbar.com.

GOVERNING LAW

Your use of this Website and any purchase by you of any Product from SHAMSAALABBAR.COM shall be governed by U.A.E law and you hereby submit to the exclusive jurisdiction of the U.A.E. courts. Please check back frequently to see any updates or changes to our Privacy Policy.